Our outstanding customer support is available 24 hours a day, 7 days a week.
Service channels: Phone , email, and online chat. Our phone based customer support is available 24/7. If you contact us by email or online chat, we will get back to you as soon as we can.
Customers can book, change, and cancel bookings easily via our website, or by phone.
Once booking is completed, customers can easily check the status of their flight (and for some flights, access a seat selection service) through the Trip.com website or customer service hotline.
We guarantee that all of our tour and ticket descriptions are accurate and valid. If you find a discrepancy between the information listed on our website and what the actual tour or ticket includes, please contact Book My Tour customer support.
if you cannot use your entrance ticket due to a fault by us and the issue cannot be solved within 30 minutes of being reported to our website, you can purchase tickets at the attraction for the price charged at the entrance. The cost of the ticket you originally bought with our website will be refunded to you.
